Privacy Statement

This privacy statement explains how we collect, store and use your personal information and information about you when you visit this or our other websites and when you use our service and transact with us. It also describes the types of information we collect, how we use this information to ensure we provide relevant and timely services to you, and your rights to control our use of that information.

This privacy statement applies to information collected by both LEAP representatives and online via our website.

General

LEAP takes data privacy seriously. We have a global policy, that we follow worldwide, which is based on EU data protection principles.

'Personal Data' is defined as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

We may collect personal information in order to conduct our business, to provide and market our services and to meet our legal obligations. This statement explains how we may collect and process information about:

• Clients and business associates who use our services;
• Potential clients and their employees;
• Suppliers and their employees;
• Visitors to our website; and
• Prospective employees, employees and contractors.

What information do we collect?

We collect or obtain your information:

• When you provide it to us (e.g. by contacting us);
• From your use of our website via cookies (such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet Service Provider); and
• Occasionally, from third party service providers.

We may collect, store and use the following kinds of personal information:

• Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
• Information relating to any transactions carried out between you and us on or in relation to our website, including information relating to any purchases you make of our goods or services;
• Information that you provide to us for the purpose of registering with us (including name, address, contact details);
• Information that you provide to us for the purpose of subscribing to our services, email notifications and/or newsletters; and
• Any other information that you choose to send to us.

How we use this information

We may use your information to:

• Improve your browsing experiencing by personalising our website;
• Enable your use of the services;
• Supply you with goods or services purchased;
• Administer the LEAP software;
• Notify you of new or changed services offered in relation to the LEAP software;
• Send statements and invoices to you, and collect payments from you;
• Send you general (non-marketing) commercial communications;
• Send you email notifications which you have specifically requested;
• Send to you marketing communications relating to our service or carefully selected third parties which we think may be of interest to you as permitted by law;
• Assist with the resolution of technical support issues or other issues relating to the software;
• Provide third parties with statistical information about our users, but this information will not be used to identify any individual user;
• Deal with enquiries and complaints made by or about you relating to the software;
• To carry out our obligations arising from any contracts entered into by you and us;
• To seek your views or comments on the services we provide; and
• Process a grant or job application.

Retaining your Personal Information

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Grounds for using your personal information

We rely on the following legal grounds to process your personal information, namely:

• Consent - we may (but usually do not) need you consent to use your personal information. You can withdraw your consent by contacting us (see below).
• Performance of a contract - we may need to collect and use your personal information to enter into a contract with you or to perform our obligations under a contract with you.
• Legitimate interest - we may use your personal information for our legitimate interests, some examples of which are given above.
• Compliance with law or regulation - we may use your personal information as necessary to comply with applicable law/regulation.

If you do not want to receive information from us

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about promotions and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

You can change your marketing preferences at any time by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: In order to deliver the services you require, we may disclose your personal information to one or more organisations outside of LEAP. Your personal information is only disclosed to these organisations in relation to us providing our services to you. LEAP takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Third Party Product Providers we work in association with: We work closely with various third party providers to bring you a range of quality and reliable products and services designed to meet the needs of legal practitioners and small law firms. When you enquire about or purchase one or more of these products, the relevant third party provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party providers will share your information with us which we will use in accordance with this Privacy Policy.

Law Enforcement, Legal Process and Compliance

We may disclose Personal Data or other information if such action is necessary to comply with applicable laws or to otherwise cooperate with law enforcement or other governmental agencies.

We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to:

• Take precautions against liability;
• Protect ourselves or others from fraudulent, abusive, or unlawful uses or activity;
• Investigate and defend ourselves against any third-party claims or allegations;
• Protect the security or integrity of the service and any facilities or equipment used to make the Service available; or
• Protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

Transfer of information abroad

In in providing our services to you, we may need to transfer your personal data to LEAP offices throughout the world, including the United States and Australia, and any third parties who provide services on our behalf, including in countries that do not provide the same level of protection for personal information as in the EEA. In any case, we will only transfer personal data to recipients that provide an adequate level of data protection or as permitted by applicable data protection laws.

LEAP can aggregate your non-personally identifiable information

By using the software, you agree that we can access, aggregate and use non - personally identifiable information we have collected from you. This data will in no way identify you or any other individual.

LEAP may use this aggregated non-personally identifiable information to:

• Assist us to better understand how our customers are using the software,
• Provide our customers with further information regarding the uses and benefits of the software; and
• Otherwise to improve the software.

You may request access to your personal information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at quality@leap.co.uk.

We will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested.

We will only keep your personal information for as long as we require it for the purposes of providing you with the software. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

If you are 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

A 'cookie' is a piece of information that allows the server to identify and interact more effectively with your computer. The cookie assists us in identifying what our users find interesting on our website.

When you use our website we allocate you a unique identification number (cookie). A cookie will be allocated each time you use our website. The cookie does not identify you as a user in our data collection process. It does, however, identify your Internet Server Provider.

You can disable cookies from your browser and delete all cookies currently stored on your computer. However, this may restrict the functionality and your interaction with the LEAP websites. For your reference, please click the following links for details on how to manage cookies in each of the major web browsers:

• Internet Explorer (https://support.microsoft.com/en-gb/kb/278835)
• Firefox (http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored)
• Chrome (http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647)
• Opera (http://www.opera.com/browser/tutorials/security/privacy/)
• Safari (http://support.apple.com/kb/PH5042)
• Safari for iPad and iPhone (http://support.apple.com/kb/HT1677).

Analytics and anonymisation

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies (see above), to help us analyse how users use our site and our products. Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

The information generated by the cookie about your use of the website and products will be transmitted to and stored by Google on servers in the United States. Google will use the information on behalf of LEAP for the purpose of evaluating your use of the website and products, compiling reports on activity for us and providing us with other services relating to activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of these cookies via the settings in your browser as explained above. You can also opt out of being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en

Your rights in relation to your personal information

You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the details set out below.

These rights include:

• Obtaining information regarding the processing of your personal information and access to the personal information which we hold about you.
• Requesting that we correct your personal information if it is inaccurate or incomplete.
• Requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information but we are legally entitled to retain it.
• Objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to refuse that request.
• In some circumstances, receiving some personal information in a structured, commonly used and machine-readable format and/or requesting that we transmit this information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to us.
• Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
• Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us. We can, on request, tell you which data protection authority is relevant to the processing of your personal information.

Updating Our Privacy Statement

This Privacy Statement will be reviewed and updated from time to time, so we recommend you revisit the privacy statement on a regular basis.

Questions about Privacy: If you have any complaints or queries about the privacy of, or access to, your personal information, please direct your queries to quality@leap.co.uk.

Our Quality department will investigate any complaint and contact the individual with details of the outcome of the matter, within a reasonable period of time.